Terms & Conditions

By accessing or using the Siliya Electricals website, Stop n Shop store, booking services, workshops, or community innovation platforms, you agree to these Terms & Conditions.

If you do not agree, please do not use our services. We may update these terms from time to time — continued use after changes are posted means you accept the revised terms.

Siliya Electricals provides the following services, each subject to these terms:

• Stop n Shop — online purchase of electronics, appliances, and electrical supplies
• Repairs & Installations — device repairs and electrical installation services booked through our platform
• Workshops & Training — in-person cohorts and online lessons for electronics repair and prototyping
• Community Innovations — local projects and partnership initiatives

When you place an order, book a repair or installation, or register for a workshop, you are making an offer to Siliya Electricals. We reserve the right to:

• Accept or decline orders and bookings at our discretion
• Cancel due to stock unavailability, pricing errors, or policy violations
• Request additional information before confirming a service or workshop seat

Order and booking confirmations are sent by email or shown in your account dashboard once accepted.

All prices are displayed in MWK unless stated otherwise. We strive to keep pricing accurate but reserve the right to correct errors before an order is confirmed.

Payments are processed securely through Paychangu, supporting Airtel Money, TNM Mpamba, and major credit/debit cards. By completing payment, you confirm that you are authorised to use the selected payment method.

Delivery options, fees, and estimated timelines are shown at checkout and detailed in our Delivery Policy. Availability may vary by location.

Risk of loss passes to you upon delivery to the address you provide, or upon pickup if you choose collection.

When booking a repair or installation, you agree to provide accurate device or property details and to make the item or site accessible at the agreed time.

• Quotes are estimates unless confirmed as fixed-price in writing
• Additional parts or labour may be required after diagnosis
• Warranty on repair work is limited to the scope agreed at booking
• We are not liable for pre-existing damage or data loss on devices

Workshop registration fees, schedules, and materials requirements are listed on the Workshops platform. By enrolling, you agree to:

• Attend sessions you register for or follow the stated cancellation policy
• Follow safety instructions and use equipment responsibly
• Respect instructors, staff, and fellow participants

Online lesson access is personal and may not be shared or redistributed without written permission from Siliya Electricals.

Cancellation and refund terms differ by product, service, and workshop type. Full details are in our Returns & Refund Policy.

Service bookings may be subject to cancellation windows. Late cancellations or no-shows may not qualify for a refund.

For questions about these terms, contact us: